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Quality management
Quality management
The development strategy of West Tallinn Central Hospital focuses on several key priorities that ensure comprehensive, high-quality care and patient satisfaction. These priorities include patient-centred care, inspiring development of staff and learning processes, continuous professional development and research, maintaining advanced diagnostic and treatment services, a supportive working environment, modern infrastructure, as well as reliable, up-to-date IT solutions.
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Hospital treatment quality and patient safety committees systematically promote the development of a safety culture throughout the organisation. Staff training plays a central role each year in improving patient safety, ensuring that our employees always work in accordance with the latest knowledge and best practices. We also regularly conduct internal quality audits covering areas such as nursing care, documentation, and infection control. Our goal is to provide the safest possible treatment environment for every patient.
To analyse incidents and plan preventive measures, we use the Patient Safety Case Information System. The hospital information system is used to record complications and nursing quality indicators, as well as to plan further treatment and nursing interventions.
West Tallinn Central Hospital is also a teaching hospital. We consider it important to support the professional development of healthcare specialists, improve working conditions and ensure staff continuity in order to maintain high-quality care, patient-centred services, and the long-term sustainability of the hospital.
Patient insurance
Since 1 November 2024, compulsory healthcare provider liability insurance, also known as patient insurance, has been in force in Estonia. This insurance guarantees patients the right to claim compensation for damage caused during the provision of healthcare services.
Learn more about the Liability Insurance Act on the website of the Health Board.
You can also review the liability insurance contract of West Tallinn Central Hospital.
Patient rights and obligations
The general rights and obligations of patients are established in the Law of Obligations Act and the Charter of Fundamental Rights of the European Union.
Learn more: Patient rights and obligations
Patient satisfaction surveys
Inpatient Patient Satisfaction Survey 2024
Inpatient Patient Satisfaction Survey 2023
Outpatient Patient Satisfaction Survey 2024
Patient feedback: praise and complaints
Quality department
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