Booking an appointment

Referral

We provide specialised medical care. Patients must first be referred by a GP (General Practitioner), who will then issue a referral to a specialist if necessary. Before booking an appointment, please ensure that your health information (including the referral) is accessible for the doctor via the Health Portal.

A referral is not required for appointments with a gynecologist, psychiatrist, ophthalmologist, dentist, or dermatologist (doctor of skin and venereal diseases). A referral is also not required for paid appointments.

If you attend an appointment without a referral from a GP or specialist, you will be required to pay for the appointment as well as for any related tests, examinations, and procedures.

Bookings

Online Health Portal

In the online Health Portal (terviseportaal), you can book and cancel appointments, view your health data, and check available appointment times for doctors and nurses.

Call centre

You can book an appointment by phone Monday to Friday, 7.30am to 6pm, by calling 626 1314.

If you are unable to attend your appointment, please cancel it at least 23 hours in advance.
You can cancel the appointment by calling 626 1314 or by sending an email to tyhistamine@keskhaigla.ee.

In the email, please include your personal identification code, first and last name, and the appointment date.

Booking an appointment

You can book an appointment in person at the reception desk of West Tallinn Central Hospital.

Pregnancy centre

You can book an appointment via the phone number of the pregnancy department 666 5307 (Monday to Thursday, 8am to 6pm, Friday 8am to 4pm), via the online Health portal or in person at the Women's Health Clinic reception desk.

Infertility treatment

You can book an appointment by phone Monday to Friday, 8am to 4pm 666 5888 (calls are recorded) or by email: lapsesoov@keskhaigla.ee.

Family centre

You can book an appointment by phone on 626 1314, Monday to Friday, 7.30am to 6pm.

The reservation can be cancelled up to 3 hours before the start of the appointment. If the booked person/people do not arrive and the cancellation has not been made in advance, the hour must be paid in full.

Dentistry

In the email, please include your personal identification code, first and last name, and the appointment date.

Psychological help

You can book an appointment with a psychiatrist via the phone number of Haabersti Health Centre 659 8483 or via the phone number of Mustamäe Health Centre 659 8006.

Radiological examinations

Radiological examinations can be performed in six different units of the West Tallinn Central Hospital. We perform X-ray examinations, ultrasound examinations, magnetic resonance imaging, computed tomography and digital panoramic images for dental.

Bood tests

To book a blood test a referral is required.

To book a time, choose from the calendar a suitable location for blood collection, service (blood sampling), date and time, and fill out the contact information form. Once the appointment has been booked, a confirmation e-mail will be sent to you.

Vaccination

You can book an appointment for vaccination by phone on 659 8594, Monday to Friday, 8am to 3pm. Vaccination takes place at the Infectious Diseases Clinic (Paldiski mnt 62).
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Arriving for your appointment

When you arrive, please present a valid form of identification (passport or ID card) at the reception desk. We kindly ask you to arrive 15 minutes before your scheduled appointment time. Please first visit the reception desk at the polyclinic or health centre to pay the outpatient visit fee or the cost of your private specialist appointment. You can also request the relevant contact numbers at the desk.

The hospital will send an SMS or email notification regarding your appointment as follows:

• When you come to a doctor's appointment and examination (except analyses and rehabilitation procedures), an SMS or e-mail will be sent 23 hours and 45 minutes before the booked time.
• When you come to the dentist, an SMS notification is sent 2 days before the appointment at 12pm.
• SMS notifications for analyses and rehabilitation procedures are not sent.
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Visit fee

The visit fee is 20 €.

The fee can be paid in cash or by bank card at the reception desk.

The visit fee must be paid at the initial appointment with a specialist, including visits to the Emergency Medical Centre.

The visit fee also applies to appointments with physiotherapists, clinical psychologists, and speech therapists if you are referred by a doctor from outside West Tallinn Central Hospital.

Reduced visit fee (5 €)

The visit fee is 5 € for the following groups:

• people aged 63 and over
• unemployed persons
• people with reduced working capacity
• recipients of subsistence allowance and their family members
• mothers of a child under one year of age
• recipients of a disability pension or old-age pension under the State Pension Insurance Act

Patients exempt from the visit fee:

For outpatient specialised medical care, the visit fee does not apply to:

• patients whose unavoidable outpatient specialist care is immediately followed by inpatient treatment at West Tallinn Central Hospital
• patients under 19 years of age, upon presentation of an identity document
• patients referred to another specialist with a referral from a specialist of West Tallinn Central Hospital
• patients with a referral from a specialist of the same specialty from another medical institution
• pregnant women, upon presentation of a pregnancy card
• patients visiting a gynecologist within three months after childbirth
• patients undergoing renal replacement therapy (i.e., dialysis)
• patients receiving services according to the price list of paid health care services
• patients participating in prevention projects
• detained persons, including prisoners of open prisons (with a certificate of departure)
• patients referred from the nursing clinic

Please note: in case of non-payment of the visit fee, the hospital's health information system automatically forms the invoice. The debt remains in the name of the patient until it is paid. The patient is informed of the existence of a debt by the hospital's accounting officer upon their next visit to West Tallinn Central Hospital. Debts are transferred to the collection service provider. Please pay the visit fee on time to avoid any inconvenience. The debt of the visit fee can be paid at the registries of the health centres of West Tallinn Central Hospital, and at the information desk at 68 Paldiski mnt when contacting the emergency medical centre with a customer service representative.